In order to improve our services we wanted to see how satisfied
are the customers with them. So we set up a feedback questionnaire
the customers could fill in at the check out. There was a number of
questions from "How much they were satisfied with the boat?" to
"Will you use Sailing Europe services again?"
The questionnaire was answered by 89 of our guests. The overall
satisfaction level of the clients is very high: Out of 14
questions, 13 questions have the score of over 85% satisfaction,
while 7 questions have the score of over 90% satisfaction.
The highest graded question was "Will you recommend SailingEurope
Charter to your friends?" that got 98% positive responses.
Here are some questions and answers:
Will you recommend SailingEurope Charter to your friends?
Will you use SailingEurope Charter services again?
Was the check in process easy for you?
How much were you satisfied with the boat?
Have you found all the necessary information in the base when
you have chacked in?
Read the comments by our customers, too:
- Everything was great. The best thing about your company is
that all team speaks English!
- The equipment on the boat was excellent.
- Excelent service
- The skipper was exelent.
- Everything was perfect. Many thanks!
We would like to thank again our customers who answered this
survey that will help us improve our performances in the
future.